Track My Order

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Track My Order

We want you to know exactly where your RogueArc package is! Follow the steps below to track your order in real-time.

Step 1: Check Your Confirmation Email

After your order is placed, you'll receive an order confirmation email from RogueArc. This email contains your order number and a direct tracking link.

What to look for:

  • Order number (starts with # symbol)
  • "Track Your Order" button or link
  • Tracking number from your carrier

Can't find the confirmation email? Check your spam or promotions folder. If you still need help, scroll down to contact our support team.

Step 2: Use Your Tracking Number

Once your package ships, your confirmation email will include a tracking number and the name of your carrier (USPS, UPS, FedEx, or DHL).

To track your package:

  1. Click the tracking link in your email, or
  2. Visit your carrier's website directly (USPS.com, UPS.com, FedEx.com, or DHL.com)
  3. Paste your tracking number into their search box
  4. View real-time updates on your package's location and estimated delivery date

Typical Delivery Timeframes

United States Orders: 7-14 business days from the order date

  • Processing: 1-2 business days
  • In Transit: 5-12 business days

International Orders: 15-30 business days from the order date

  • Processing: 1-3 business days
  • In Transit: 14-27 business days
  • Customs clearance may add additional time

Please note: Delivery times are estimates and may vary based on carrier delays, weather, holidays, and customs processing for international orders.

Tracking Hasn't Updated in 5+ Days?

Don't worry! Tracking updates can sometimes be delayed, especially during peak shipping seasons or with international carriers.

What you can do:

  • Refresh the carrier's tracking page multiple times throughout the day
  • Check back after 24 hours for new updates
  • Verify the tracking number is correct (check your confirmation email)
  • International packages may take longer to show initial updates—this is normal

If tracking still shows no movement after 5+ days and you're within the expected delivery window, there's likely no cause for concern. Your package is still on its way!

Your Package Is Overdue

If your order hasn't arrived and the estimated delivery date has passed, we're here to help.

Before contacting us, please:

  • Double-check the delivery address on your tracking page
  • Check with neighbors or household members
  • Check your mail room or package area if you're in an apartment or business
  • Wait 1-2 additional days (packages sometimes arrive after the estimated date)

Ready to reach out? See our contact information below.

Contact Our Support Team

If you need help with your order or have concerns about delivery, we're here to assist!

Email: support@roguearc.com

Response Time: We aim to respond to all inquiries within 24 hours (Monday-Friday)

What to include in your message:

  • Your order number
  • Your tracking number (if available)
  • A brief description of your issue

Frequently Asked Questions

Q: Why hasn't my tracking number updated yet?
A: After an order ships, it can take 24-48 hours for the carrier to update their system. If your package was just shipped today, check back tomorrow.

Q: Can I change my delivery address?
A: Once your order has shipped and tracking is active, it's too late to change the address. Please contact your carrier directly to see if they offer address modification services. For future orders, make sure to enter the correct address at checkout.

Q: Do you ship to PO boxes?
A: We ship to most addresses within the US and internationally. However, some carriers may not deliver to PO boxes. If you have concerns about your delivery address, contact us before placing your order.

Q: What if my package shows as delivered but I didn't receive it?
A: Check with neighbors, your mailroom, or your building entrance. If you still can't locate it, contact our support team right away with photos of your delivery address and we'll file a claim with the carrier.

Q: Are there any customs charges for international orders?
A: Some countries may impose customs duties or taxes on international orders. These would be the customer's responsibility. Duties are not included in the purchase price and will be collected by the carrier upon delivery.

Thank You for Choosing RogueArc

We appreciate your business and want to ensure you have a smooth, transparent experience from order to delivery. If you have any questions that aren't answered here, don't hesitate to reach out to our support team!

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